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DeVry University Financial Aid department at 877-496-9050 are the most incompetent individuals I have ever conducted business with.

I warn anyone that decides to attend DeVry University to be aware of the ignorant financial aid representative, escalation desk, and managers.

I’ve had to call DeVry 2-3 times per week for the last 4 months and prior to that I’ve encounter major financial aid issues.

What’s most disturbing about my issues is that they are very simple errors that result in major problems.

For instance, I enrolled into my classes as an undergraduate, but because I went and talk to someone about Keller graduate school, DeVry processed my financial aid as it I was a graduate, and I had not received my undergrad yet.

So FAFSA, was providing me with a larger amount of financial aid, and when I called for several weeks to DeVry they quoted me this amount never realizing that I am taking undergrad classes but I am packaged as a grad student.

Now still at this point I believe what the “professionally trained financial aid advisor” are telling me, but I began to wonder why had I not received any award letters yet?

So I begin calling DeVry for clarification, and they kept telling me that my loans are fine; I’m just waiting for disbursement.

They finally put a ticket in and realize that OPPS you’re an undergrad. Again I wait weeks to be repackaged, and during that time I have graduated.

Now I still have a balance on the account, and my loans are in limbo. I keep calling 2-3 times per week, and finally someone in escalation tells me you have to sign a master promissory note.

I then ask why and their answer was that due to the banks merging and the current economic times my grantor is no longer yielding my loans.

I ask why did I not receive any letters from DeVry or my grantor and they try to blame me for not knowing, after I’ve been calling them 2-3 times per week since I began school.

I then called my grantor and they advised me that they had sold some loans but the still had mine, and all DeVry had to do was send my information to them like normal.

So, I call DeVry again and tell them that I want my same grantor because they have money waiting and only needs the school to request it.

Well DeVry says that since I have graduated already the only option I have is to sign with another grantor, or pay for the classes out of pocket!!!! ( also, someone finally tells me that DeVry and my old grantor “have business relationship problems”) hint, hint. So DeVry picks my new grantor.

I sign the new master promissory note with DeVry’s chosen grantor because I am at my wits end. Next I had to contact my lender to see why it was taking so long for DeVry to receive the funds, and they tell me that they have released the funds to DeVry and

I need to contact DeVry, but of course DeVry is telling me that the lender has my loans on hold.

Eventually DeVry says “yes we have your loans and they are waiting to be disbursed”. Now weeks go by and DeVry feeds me that line that they have X amount of time to disburse the loans.

Finally the loans are disbursed and I have a credit on my account, and again they say we have up to 14 business days to send you the credit.

Throughout those 14 days I call as I said before 2-3 times per week because every time I call I get a totally different answer.

Then on the 10th business day I call and ask what happens if I don’t receive the funds on the 14th business day and the guy tells me we will put in a ticket.

I ask if he could go on and put one in now and he says no we have to wait. Then low-and-behold, the 14th business day I call and they say we will put in a ticket.

I call the next day to ensure that the ticket is in, and the girl tells me “I don’t know why ALL those people told you 14 business days you have graduated and it could take up to 30 days.”

So I keep calling day after day, and low and behold some guy now tells me that they have to mail a letter to me so that I can call a number on the letter to to approve the funds, for which they have already paid my balance with and allow them to send me my refund.

I ask him can you now give me the number and he says that no one in the office knows the number, I asked where and who generates the letter, and he can’t tell me.

Oh and did I mention that each time they put in a ticket to this mystery department or I call and they tell me I am waiting for X to happen it all leads back to this mysterious department that DeVry says doesn’t have phones and the only thing the financial aid reps and managers can do is EMAIL them. (I am beginning to think DeVry has some people in another country locked up in a room somewhere paying them $1.00 an hour to manage their financial aid)

Some other signs of terrible Management and decision making is that DeVry has several different databases, which cost millions of dollars, that obviously don’t communicate with one another because one system still shows I have a balance, when the other shows I have a credit.

I’ll update you on what happens next!

And if someone from DeVry reads this please do not reply, for that only shows everyone that instead of working on your institutions real problems and spending our tuition money on providing better training to your staff and service to your students, you’d rather employ bloggers, or have your staff waste time blogging trying to keep your schools reputation instead of having them dedicate time to improving your processes!

So help me God this all is true nothing added, and really who can make this up?

I also most forgot because of all the issues I decided not to go to DeVry and am now completing my MBA at a real college university!!!!!

But here something else DeVry is doing.

Like I said this whole thing started when I went to talk to someone about Keller, well they also added Keller to my FAFSA as a school code.

I went in and made the correction to my new Graduate School, then a few weeks later I checked my FAFSA to make sure my new school information had processed and guess what, Keller had taken my new college off and put Keller back on. I called FAFSA and they said not to worry that they had processed my FAFSA for the new college, I called the new college and they have my information.

But, what the heck is Keller doing? Why and how can they keep changing my school code when I delete them!!!!!

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Anonymous
Chicago, Illinois, United States #832477

DeVry's financial department and all their reps are not fully trained. They are all on a different page and will *** over.

Oh and don't forget that you will be generated an email 3 times a week telling you that your financial information has changed and when you call or go on-line to see if/ what has changed there is not- a- thing that has changed. Then you start the vicious circle again of calling them and the reps and 3rd level analyst(they call themselves) will tell you to ignore those emails..Okay-WOW this is insane !!

Anonymous
#741293

I have had terrible issues with their inept financial aid as well! I have over 12k in fafsa aid yet they send me a 2k bill and according to fafsa never even sent in to collect! DO NOT ATTEND DEVRY nothing but huge headaches!

Anonymous
#376833

I have been scammed by DeVry University too. The school electronically filed loans in the amount of 66,000.00, which are now $80,000.00.

FFEL Parent Plus Loans (and I am on a fixed income) on my behalf without me knowing. I need to sue them for all the harassment. I found loan applications with the words "electronically filed" where my signature goes. Help!

They are going to garnish my Social Security Disability Income! They can garnish anything and everything because they are federal loans......can anyone help me to fight this scam and above all BAD ethical practices on the financial aid office? They acted like they didn't know what happened when I confronted them. They immediately stopped the loans for my sons four year and finally gave him the student loans.

He was charged $20,000 for the last year.

So we are talking about 100,000.00 for final payment of 4 year bachelor degree in Business Administration and he has been a graduate for 2 years and no job lined up like they promised. WTF?

Anonymous
#372158

DeVRY received Title IV Federal Financial Aid for me during a time I was not enrolled and I have had *** trying to get them to return the money to the government. I am seriously contemplating suing them. If you have a similar issue, please email me as there is power in numbers and a multi-plantiff/class action suit may be just what the doctor ordered to get DeVRY to change their tactics.

I can be reached via email at: corlisssims@yahoo.com (3 s's in the middle)

Anonymous
#329166

I believe DeVry pulled out loans I never got. I took only one class there yet have almost $10000 in loans.

I never approved this. Anyone have any idea how to fight this?

Anonymous
#326606

I am in the SAME EXACT situation as the first poster above! DEVRY STUDENT FINANCE reps are idiots!

Simple avoidable errors costing students money and stress when they are just trying to further their education! 10's of thousands of $ a year and we are treated like this?!!!!

Anonymous
#227445

:( :( :( :( :( This institution sucks balls....and is very scandalous...ripping people off....UGH!!!!!

Anonymous
#226871

I just got a Direct Loans, Disclosure Statement from Devry and I didn't even enroll in any course. The loan is for $5000.

Anonymous
#194265

Sorry my emails is aproudpass2@yahoo.com if anyone know where I can get assistance. I can give more details of the story. Devry told me they can't help me at all......

Anonymous
#194264

I have had so many issue with Devry. I have been having issues with them and my GI bill.

The rep at the school told me that I could attend school online full time and I would receive a stipen of 1388.oo a month. He told me that this is the post 911 withput the BAH. I have 2O credits left and due to the VA overpaying me in 2008. The debt I owed is being repaid because I now attend classes on campus because the VA and the school now tell me that I must attend school on campus for BAH.

However. My school finacial aid rep was also fired and have other student who have VA issues. I haven't been able to use my benifit. I started to work part time because me and my spouse are attending school full time.

I have miss 1766.00 a month since October do to the information my finacial aid rep have given me. 8 have lost my house due to the income loss. I adjusted my life according to what the finacial aid rep told me. The school has also changed my grade from a D to a C with false paper work because my wife was ill with a high risk pregnacy.

The Dean of Devry University at the time told me to take class off campus and continue to turn in my assignment. I did complete all assignemts through the end of the week 8 session. The next session started .I got receipt from Devry that I failed my class and the VA didn't pay me my benifits due to this. I had proof of the Dean allowing me to complete class of Campus and fixing my grade because of this issue.

This is just to prove the on going issue I have had since I have started at Devry University. I OWE thr VA 5000.00 because of them. I spent hours on the phone with the VA and the school financial aid rep.

Adevry tells me its not their problem and they continue to receive my monthy benifit to pay for their part of the Post 911 gi bill. I know this story my not sound deep but when you are a family of 4 trying to do the right things , I called and verified information to avoid this and Devry tells me they can help..

rnbsinger75
#185395

I am sorry everyone my email is rnbsinger75@gmail.com

Anonymous
#184700

I sued and they tried to settle. I am trying to upload a copy of the settlement. This school is a fraud and they have been exposed. There is a class action being started send your information to rnbsinger75@yahoo.com make sure you have evidence of what you were told like emails. Go to help.devry.edu to print them.

Here is a copy of the settlement documents.

SETTLEMENT AGREEMENT AND GENERAL RELEASE

This Settlement Agreement and Release (the “Agreement”) is entered into between DeVry University, Inc. (“DeVry”), and Plaintiff

Incorporation of Recitals. The recitals set forth in the Background section above are incorporated in the body of this Agreement as if fully set forth herein.

2. Monetary Consideration. Upon the later of (a) receipt of this Agreement signed by all parties and (b) notice that Plaintiff has dismissed the Complaint with prejudice, DeVry shall forgive the outstanding balance on Plaintiff's account with DeVry and shall not seek payment of the outstanding balance on this account from Ellis; provided that if Plaintiff ever re-enrolls at DeVry or another institution owned or operated by DeVry Inc., the balance on his account resulting from Plaintiff's attendance at DeVry at any time prior to his execution of this Agreement shall become immediately due and payable.

3. As an element of, and in order to induce DeVry to enter into, this settlement, Plaintiff and his heirs, representatives and assigns, do hereby absolutely and unconditionally forever release, discharge and acquit DeVry and its parents, subsidiaries, affiliates, officers, directors, partners, members, stockholders, employees, agents, attorneys, successors and assigns, of and from any and all claims, demands, obligations, liabilities, indebtedness, breaches of contract, breaches of duty or any relationship, acts, omissions, misfeasance, malfeasance, cause or causes of action, debts, sums of money, accounts, compensation, contracts, controversies, promises, damages, costs, losses and expenses, of every type, kind, nature, description or character, and irrespective of how, why, or by reason of what facts, whether heretofore or now existing, of whatever kind or name, whether known or unknown, suspected or unsuspected, liquidated or unliquidated, arising from any time leading up to and including the date which this Agreement is signed by him; provided however, that Plaintiff does not release and expressly preserves the right to enforce his rights under this Agreement and to compel performance and satisfaction by DeVry of its obligations hereunder.

4. No Admission of Liability. The execution of this Agreement shall not be deemed or construed as an admission of liability by DeVry, and DeVry expressly denies liability of any nature whatsoever arising from or related to the subject of the Agreement.

5. Confidentiality; Public Statements. The parties agree that both the existence of the Agreement and the terms contained in this Agreement are confidential and shall not be disclosed to any third parties, except that the parties may disclose the foregoing (a) to the extent required by legal process, court order, or applicable law, rule or regulation, (b) to their respective attorneys, accountants, auditors or financial advisors, and boards of directors, and to governmental bodies to the extent necessary to comply with any applicable tax or financial reporting laws, rules or regulations, and (c) in the event of a breach to allow the non-breaching party to enforce his, her, or its rights under the Agreement in the courts in the Chicago metropolitan area. In the event of any inquiries by any third party concerning the status or resolution of the Complaint, no information shall be disclosed other than that such matters have been “resolved.”

6. Non-Disparagement. Plaintiff agrees to refrain from any communications with third parties, written or oral, that could reasonably be considered to constitute disparagement of DeVry.

7. Non-Cooperation and Non-Solicitation. Plaintiff agrees that he will not assist any attorneys or their clients in the presentation or prosecution of any disputes, differences, grievances, claims, charges, or complaints by any third party against DeVry, unless compelled by lawful subpoena or court order. Plaintiff further agrees that he will not solicit or encourage any third party to present or prosecute any disputes, differences, grievances, claims, charges, or complaints against DeVry.

8. Understanding of the Parties. (a) This Agreement constitutes the entire understanding between the parties and supercedes all prior agreements, agreements in principle, and written or oral communications with respect to the resolution of the Complaint. (b) This Agreement may not be modified, amended or terminated, except by a written agreement which is signed by each of the parties hereto. (c) Each party represents and warrants (i) that he or it has had the opportunity to obtain independent advice from counsel of its choosing in negotiations for and the execution of the Agreement, (ii) that he or it has read the Agreement or have had the same read to them by his or its counsel, and (iii) that he or it is fully aware of its contents and legal effect.

9. Authority. Each person executing this Agreement represents and warrants that such person is lawfully authorized and empowered to execute the same as an individual or on behalf of the entity on whose behalf such person is signing, and that upon such execution this Agreement will be binding on such entity without any further approval, ratification, or other action.

10. Binding on Successors and Assigns. Neither this Agreement nor any interest hereunder may be assigned by any party without the prior written consent of all other parties to this Agreement. This Agreement shall be binding upon the parties and their respective successors, permitted assigns, heirs, and executors notwithstanding any reorganization, merger, or consolidation of any party hereto.

11. Severability. The parties agree that, if any term or provision of this Agreement is found to be invalid or unenforceable for any reason, then the invalid or unenforceable term or provision shall be severed so as to make the Agreement enforceable to the fullest extent permissible under applicable law.

12. Further Assurances. The parties agree to execute any additional documents to do all other acts reasonably required to effect the intent and purposes of this Agreement. 13. Applicable Law. This Agreement shall be governed and construed in accordance with the laws of the State of Illinois, irrespective of its conflict of law rules.

14. Headings. The paragraph headings contained herein are for convenience only and are not intended to add or subtract from the text hereof.

15. No Third Party Beneficiaries. Nothing contained herein is intended to confer any rights on any person or entity other than the parties hereto. No third party beneficiary rights shall be conferred on any party by virtue of this Agreement or any term or provision hereof.

16. Counterparts. This Agreement may be executed in more than one counterpart, each of which shall be deemed to be an original and all of which, taken together, shall constitute one agreement binding on all parties.

17. Court Jurisdiction. The parties agree that in the event of a breach of this Agreement, the party seeking enforcement shall be entitled to specific performance in a court in the metropolitan area of Chicago, Illinois and the prevailing party shall be entitled to an award of its costs and attorney fees in connection with such application. The parties submit to the jurisdiction of the courts in the metropolitan area of Chicago, Illinois, to resolve any disputes arising from, or relating to, this Agreement.

18. Agreement as Evidence. Nothing in this Agreement shall prohibit a party from offering the Agreement as evidence in a legal, administrative, or quasi-judicial proceeding involving a claim released herein.

19. This Agreement shall be construed as a whole and not for or against any party.

20. Any notice desired or required to be given hereunder shall, unless otherwise specified, be sufficient if in writing and personally delivered or sent by certified mail, return receipt requested, as follows:

If to DeVry, to:

Laura Sitarski

DeVry Inc.

3005 Highland Parkway, 7th floor

Downers Grove, IL 60515-5799

or to such other address as the addressee may specify in a notice fully given to the sender as provided herein.

AGREED AND ACCEPTED.

Dated:

DEVRY UNIVERSITY, INC.

By: ____________________

Name: ____________________

Title: _____________________

Anonymous
#184368

I would like to say I wouldn't recommened this school to anyone because of the finance department. They are super greedy and constantly send papers in the mail about your bill. :( I don' recommened anyone I'm sorry

Anonymous
#159538

I work in financial aid at a large, state university. I feel badly for students who go through this - cause there is no excuse for treating a student badly.

But, I will say this - so many students are going to these for-profit schools like Devry, ITT Tech, Strayer, Phoenix, Everest (the worst in my opinion) without doing research on them. All of these schools promise students the ability to get in and out of school quickly. The commercials usually have a bunch of minority students saying things like: "I didn't have to spend 4 years getting a degree" or "I don't want to be at a regular college" - what? People!

Suck it up and go to cheap state school or community college and take the time to get your degree! Nothing is easy!

My friend spent 20,000 dollars at ITT Tech and cannot find a job! I told him that, before he started there, but he wanted to get "in and out" with a bachelor's degree.

Anonymous
#145236

I applied to Devry but changed to another school before enrollment. Now I get a letter over a year later saying that they plan to disburse loans to me even though I never enrolled.

I've contacted their Financial Aid department, and it's just like you said: they give you the run-around and don't actually answer your questions at all. This school is a joke.

Anonymous
#115939

I am sick of Devry's finance department screwing me every session. No Joke, Every Time!

I have missed classes, wasted time, and no lie have called over 150 times.

Problems with Packaging, Disbursement, Supervisors, etc... I have wasted $20,000!!!!

Anonymous
#93245

I am a victim of DrVry/ Keller's incompetent school, inc. :( They recruit me in as international student and once I started, they told me I have to take 4 grad.

courses in a 4 months period to maintain the good international student status, which cost about $9,000 for a regular semester. I was told this is the school policy but there's no where I can find in written about such policy. Everything they stated is a joke- "flexible schedule", "eligible for scholarship" " financial aid available"... The campus I will be attends offers 5 courses for all their graduate/ certification program.

The student advisor trying to talk me out to change to another major according to their courses offered...

Their student financial aid department has been the one received the most complaints. Type in key word " DeVry, Ripoff" and you'll find hundreds of complaints against them.

Anonymous
#87994

I am in the process of suing Devry in small claims court. In Atlanta the max amount is 15,000.

So thats what I sued for.

Their financial aid department is the worst, they kept lying and I have it in the emails as evidence. I know I am going to win.

Anonymous
#57278

I concuer as a student the service are as bad as things could ever get, and as for a financial department lets just say youed better count youer own pinnies before your left short of a dollar. I am so far into credits thst I must continue my education, and due to the depatrment of finnance I must find more funding..

Anonymous
Werthhoven, North Rhine-Westphalia, Germany #52405

:grin

I have recently sued DeVry University in San Diego small claims court and won!

It is very easy to do and requires very little money up front. (Under $100.).

You do not need a lawyer in small claims court. ANYONE can represent themselves. Lawyers are not allowed. If you sue a business like DeVry then they cannot even hire a lawyer to represent themselves as no lawyers are allowed in small claims court.

I have won a judgment for $6500.00 and I am am filing a second case for $7500. (the maximum you can sue for in small claims in California).

DeVry's business license is available online;

Here is the mailing address for their corporate offices in Pomona which is where you serve any legal papers for any Devry University located in Southern California. You file in the town in which you attended school and even though it is an Illinois company with corporate offices in Pomona, they have to come to the court where YOU file.

Here is the address on their business license;

CT Corporation dba DeVry University

818 West 7th Street

Los Angeles, CA 90017

If you are unsure about where to file your case, every small claims court has a free advisor. Go and talk to the legal advisor! They will help you write up all the paper work and give you legal advice about how to prepare your case. It is easy.

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